Within Seven Days of receiving goods & with the exception of, Foods, Water Treatments & Additives, Vitamin Supplements, Water Testing Kits, Medications, DVDs, Books and Computer Software CDs you may return any goods that you are not completely satisfied with. Providing they are returned in their original packaging and in their original unused condition, complete with any receipts all manuals & guarantees that were included with product. All packaging must be in its original condition all packaging used to secure the product must be included and undamaged. We must receive the products & packaging in a condition where they can be put back on display. Customers will not purchase products that are forced back into their packaging. Before returning any item you must contact us by email to receive a returns code, no email, no code, means no refund. A refund will be issued on the product only, no postage will be refunded. If we have sent the wrong products we will put our mistake right with no extra cost to the customer.